Business 1111

You will be asked to find articles to support your answers in this class. Here are some hints to better searching for articles.

Best databases to start with:

Academic OneFile
Huge database. Has articles from both magazines, journals and trade journals.

Wall Street Journal
This is THE business newspaper. Published daily. Great source for small articles about specific companies.

Business Source Complete
Biggest business focused database we have. Source for articles and reports on business and companies. To avoid being overwhelmed, use the refine buttons on the left hand side to find articles that are full-text or from a particular source.

Hints for better searching:

"Different words different results."

Instead of just searching "customer service" try these words and phrases. Combining words will also help with searches that produce too many results.

customer
customer relations
smiles
negative impressions
body language
body stance
satisfaction
turnoffs
improve
customer defection
loyalty
rewards programs
nonverbal communication
body piercing
phone training
new employee training
continuous improvement
social media
facebook
twitter

Citing your sources:

Not only will you include information from the articles either in direct quotes or paraphrased form, you are also expected to create an MLA based citation. If citing is new to you, make an appointment with a writing coach in the Learning Commons for more help. It can make a difference in the quality of your work.