Clearing the browser history / cache fixes 99% of all problems our users have with accessing resources from off-campus. The most important things to clear are your browsing history and temp files. You do NOT have to delete your saved passwords or form-fill data. If you've never cleaned your browser before, these steps can take up to five minutes.
Important: Make sure you RESTART your browser after you've cleaned it.
Click on Tools> Internet Options > Browsing History > Delete
Click on the three little dots at the far upper right. Choose History >History. Then choose "Clear Browsing Data,"
Choose Tools. Choose "Clear Recent History"
Choose History. Click "Clear History." This will delete your cookies, temp and cache files. De-select the Top Sites box.